Shipping, Returns & Storage

Orders ship by FedEx to the 50 U.S. states and Washington, D.C. A street delivery address is required; P.O. boxes, U.S. territories, APO/FPO addresses, freight forwarders, and international destinations are not supported. Free standard FedEx shipping is currently available to supported U.S. delivery addresses. FedEx 2Day is available at checkout for $9.95. Estimated transit is 2 business days after FedEx acceptance; some Alaska/Hawaii ZIP codes take longer. Available shipping options and applicable tax are confirmed at checkout. Orders dispatch within 24 hours after payment confirmation, including weekends. Estimated standard transit is 1-5 business days within the contiguous U.S., or 3-7 business days for Alaska and Hawaii. Preparing or dispatching an order on a weekend does not start the carrier transit clock. Delivery dates depend on the destination and are not guaranteed. No cold-chain service is provided unless a released-lot record expressly requires it and checkout offers it.

An order may be cancelled until fulfillment begins. After shipment, research materials are final sale and are not returnable or exchangeable for change of mind because their chain of custody cannot be restored. Verified wrong, damaged, or materially nonconforming shipments remain eligible for an appropriate replacement or refund, and applicable legal rights are preserved. Report damaged or wrong items within 7 calendar days of delivery, a carrier-marked-delivered but missing parcel within 3 calendar days, or non-delivery within 7 calendar days after the latest carrier estimate. Contact support@purityforgelabs.com with the order number, a concise description, and applicable packaging and label photos; retain all packaging. Do not send anything back without an RMA and the routing supplied by support. Approved refunds are returned to the original payment method, normally within 5–10 business days after approval. Cancelling an order does not itself send a refund; a refund is confirmed separately through the payment provider. No restocking fee applies to a verified Purity Forge error. The public business correspondence address is not a returns facility.

Storage, shelf-life, and handling requirements for sealed laboratory material vary by material and lot. Follow the information provided with the released-lot record or other product-specific documentation. If no applicable handling information is published, contact support before handling the material. Purity Forge does not provide preparation-for-use guidance.

Sales are limited to laboratories, institutions, incorporated businesses, and documented research organizations purchasing exclusively for legitimate laboratory research through an authorized representative age 21 or older. General consumer purchasing and resale are not permitted. Provide your email, organization and research field at checkout, and accept the research-use and payment terms. No account is required. Orders are manually reviewed before fulfillment. Destination and fulfillment review are also required before shipment. Orders indicating human, veterinary, self-use, therapeutic, diagnostic, cosmetic, performance, household, resale, or unlawful intent will be declined. For more detail, see our Research Use Only policy.

All products are strictly for research use only and are not for human consumption, diagnostic, therapeutic, or medical use.